Email Issues

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As my children like to affectionately tell me “Mom, you have issues.”   I do admit to one “issue” - email management.  A few weeks ago I shared with you my quest to get control of my office desk in “Declutter Your Desk”.  Well, with a homebased business we actually have two desks - our actual, physical desk and then the desk that exists on our computer, more specifically our email inbox.  Because of the electronic world we live in my physical, paper inbox has become much smaller but my virtual, electronic inbox has gotten out of control!

On average I receive about 75-100 emails a day.  Left unattended this can very quickly get out of control.  This morning I had over 250 emails in my inbox - some of which have been there a long time -  that is just too many!  Your inbox should not be a storage system or a “to do” list.  We would never consider leaving our actual physical mail in the mailbox until we had time to deal with it 

My goal for the week - “Declutter My Inbox!”    I use the same process to declutter my inbox as I do for my physical, paper inbox -  File it, Refer it, Take action or Delete it.

File it 

I have set up folders in my email program just like I have in my filing cabinet. These folders are for information that I want to be able to reference in the future.  I have 19 main folders which represent all the different roles, jobs, organizations, projects etc. that I am involved including one for my homebased business (which has 23 subfolders in it.)  I have a folder for the various organizations I am involved in (American Mothers, DSWA, various other online courses I am taking, family, church responsibilities, travel info, beach house business, blog ideas, and a reference file for misc. info I may need to access later)

The sub folders for my business include: Challenges (team  and customer challenges/contests), Contact and Referrals, Creative Ideas, Home Events, Leadership Development, Motivational, New Consultant Training, Organizational Tips, Product Ideas, Profitability, Recruiting, Sales Tips, Scheduling, Team Meeting Ideas, Webinars.  These are all topics that I work with on a daily basis in my business.

I also have individual folders for pending/upcoming events, such as conventions, large customer events etc.  If you find you have a piece of email that you don’t know what to do with  - you probably need to create  a folder.  But don’t get in the habit of keeping things just to keep them!

A regular clean up of these folders is necessary too -if you haven’t needed or accessed the information in the last 6-12 months - do you really need it???

Refer It

As soon as I receive an email that I need to forward to someone else I do it -immediately!  Then delete your copy unless it needs further action on your part later. (see next step)

 Take Action

I have two categories for Action items - anything that takes 2 minutes or less to deal with I do immediately.  If it will take longer than 2 minutes I put it into my Action Folder.  The important thing here is to be sure and schedule time daily to deal with these action items - don’t just stick them in a folder and forget them - it’s like forgetting to look at your To Do list each day!

Delete It

I love the feeling of power and completion that comes with hitting that delete button!  Be sure and have your email program settings such that it automatically empties your deleted mail.  My deleted mail had thousands of emails in it before I figured out how to do this!!

So this morning I had over 250 emails in my inbox and right now, after about 30 minutes of work I am down to 46 - my goal by the end of the day is ZERO!  Think I can do it?

So how many emails do you have in your inbox?  Leave a comment below and let me know!

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Categories: Direct Sales, Home Based Business, Organizational Tips

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8 Responses to “Email Issues”

Thanks for sharing LeighAnne. I spent several hours about 10 days ago tackling my in box - it had over 1,000 messages in it. By the end of the day I had done stuff similar to what you had. Deleted it, moved it to storage, acted on it, or left it in my inbox to take action later. I had it down to under 100 and noticed it’s back up to close to 200. I’m not following the process very well am I (smile). But this is a good reminder of how I need to take things a step further. My in box at my other work is kept pretty clutter free - hmm, it’s because I make time! If people have a hard time figuring out which folder to put items into - because maybe they could go in multiple folders, another option is to make one folder called Storage. And then using a good search tool you can find what you are looking for pretty easily. Either process works great, I go back and forth between that and the one you suggested. As we all know, the key is finding a style and a process and sticking to it :-). THANKS again, you are such an inspiration!

Well, I had 553, but I got inspired and in about 10 minutes got it down to 274, so I’m on my way!

Oh, that was embarrassing! I had 156. In just a couple of minutes got it to about 140. I’ll have to work on my filters a tad, so that I can archive things more automatically.

Thanks for the reminder. (Oh dear, posting this will add to YOUR inbox!) grin

Christina McMillan » Tuesday, February 5, 2008, 9:43 am

I have 19!!! I use GMail, and manage everything on the server… It’s quite amazing.. I Archive everything, but Spam.. I do keep e-mails in my inbox until I have completed the task whether that’s waiting for something to be shipped or following up with my kids’ teachers on their grades. .. I’m quite diligent and try to keep my e-mails under 15.. I really struggled with this until I got Gmail as I spent so much time just trying to distribute to folders..
Now my physical desk - that’s where I need help.. Thanks cm

Thanks Leigh Anne! I know you wrote this one for me! I have 2319 in my inbox right now. And yes, things get forgotten and missed regularly! I keep thinking I will get back to them, but then they are all mixed in with the other 2300! I have the folders now, but I need to go back and do the sort. Thanks for the inspiration!

Thanks for opening the curtains in this room of mine! You have saved me from having to declare “email bankruptcy” http://www.43folders.com/2006/07/28/email-bankruptcy

I try to keep my inbox under control, but lately it seems to be a little heavy. I started last week with just over 900, as of this morning I’m down to 174, I still need to purge some more old stuff and make sure I keep the email addresses added… By Saturday we should be caught up.

OHMYGOSH! OHMYGOSH! OHMYGOSH! Leigh Anne, I can’t believe this! I just spent 30 minutes…that’s ALL…30 MINUTES(!!!) and my inbox is down to zero! I started with 106 messages and now I have my categories that work for me…it only took five new folders…one being “wedding reference” which I imagine will only be needed until the day actually comes in June. I just can’t believe it was so simple. I have one category that needs attention right away, but it’s only nine messages in there and that seems very manageable in the next day or two. AMAZING! Thank you. I check in with your blog now and then, but have kept your email noting how you got your inbox to zero thinking, “I need to read that” and there the message sat for the last couple weeks. I really thought it an impossible task (at least not in only 30 minutes!) but am so excited to have that done. My email has never been under control and I’ve often tried to think of it like my acutal snail mail that I almost obsess about getting off the counter and attending to immediately…ask Jeremy, it’s my big pet peeve if a piece of mail sits on the counter for more than a day. I’ve never been that good about my email though because it’s easier to let sit there. Anyway, I’ll stop rambling. Thanks for the inspiration! I’m thrilled!

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